Upload and Prep GetFeedback Data Overview

Data Prep Tips

Add Resp ID – The output file from GetFeedback does not come with a respondent ID so we will have to add on the Upload Data step. You can add a respondent ID field by going to Upload Data, Actions, Add Resp. ID. This will add a distinct ID for each respondent which is needed for the workflow.

Zip Code Question Type - If you asked any open-ended or single one type question asking for a Zip Code then select the Zip Code Question Type and the dashboard will show a Map instead of a list of Zip Codes.
New Question # – Each New Question # will be a separate question/chart in the dashboard. Most question types will have 1 column per question but some question types such as Multiple Choice, Matrix and Ranking will have multiple columns for one question. In this case, you will have to group all of those columns together by giving it the same New Question #.
*If you would like a more in-depth explanation about the Prep process then watch the Upload and Prep Other Survey Software's Data video to see the logic behind it all. If you still are having problems please reach out to support.

Question Type Crosswalk

Video Time	GetFeedback	VizualSurvey	New Question #	Notes
9:00	Multiple Choice	Single Response	Single
10:15	Multiple Choice - Allow Multiple Answers	Multiple Choice	Grouped	If you select the Allow multiple answer option then you will use Multiple Choice Question type and have to group all the columns together with the same New Question #. Make sure you realize the first column of this question type will have the question and not the answer option, you will have to fix this in the Clean Data step.
13:09	Rating	Single Response Matrix or Single Response	Single or Grouped	If you want each column to show as its own bar chart then use Single Response. If you want it to show as a Matrix Grid then select Single Response Matrix and group the columns together.
15:50	Short Answer	Textbox	Single
9:00	Picture Choice	Single Response	Single	Acts the same as GetFeedbacks Multiple Choice. Just give it one number and select Single Response.
16:00	Rank	Ranking	Grouped	Make sure you realize the first column of this question type will have the question and not the answer option, you will have to fix this in the Clean Data step.
10:10	Form	Textbox or Zip Code	Single	If you ask for the Zip Code here then make it a Zip Code question type so you can see it in a Map. Make sure you realize the first column of this question type will have the question and not the answer option, you will have to fix this in the Clean Data step.
7:50	Form - Date	Date	Single
12:15	Slider	Numeric	Single
14:29	Multiple Choice Grid	Single Response Matrix	Grouped
14:00	Net Promoter Score	Net Promoter Score	Single
13:13	Like/Dislike	Single Response	Single	Will need to change the 1 and -1 to Yes/Like and No/Dislike in the Clean Data step.
10:15	Include "Other" Option*	Textbox	Single	The Include "Other " option will need to be its own New Question number and the Textbox question type even though it is part of the other question.
15:38	Customer Effort	Single Response or Numeric	Single	You have the option to see it in a bar chart if you select Single Response or see the Average and other statistics if you select Numeric.
12:34	Customer Satisfaction Score	Single Response or Numeric	Single	You have the option to see it in a bar chart if you select Single Response or see the Average and other statistics if you select Numeric.